Oolab Alice in Wonderland Limited Edition Ceramic Tumbler
Please read the following notes before placing an order. Thank you very much!
🚨 Upcoming cut-off date and payment deadline: 6pm of November 19th, 2023
🗓 Estimated date of arrival of orders in Manila: second week of December 2023 (may change due to Customs delays, port congestion, and shipping line schedule changes)
🇹🇼 All products are 100% genuine products shipped from Taiwan via sea freight.
📦 We will notify you one (1) day before your scheduled delivery date. We deliver orders 1-2 days after we unload our shipment at our warehouse. We ask for your kind understanding for delays that may occur for reasons beyond our control (e.g. delays in Customs releasing, congestion at the Manila Port).
🥮 For Taiwanese delicacies including sun cakes, taro pastries, pineapple cakes, and wife cakes – we purchase these from the store 1-2 days before departure to ensure freshness. These products have a shelf life of 30 days to two months as these contain no preservatives. Specific dates are indicated in the product description.
🍍 Should there be any delays in your order’s arrival, you may receive a product that is nearing its due date, however these are still perfectly safe to consume for at least another week. We ask for your kind understanding for the short shelf life of some of our products and the unpredictability of the current port situation. In case you are not satisfied with our products, please send us a message.
How long will it take for my order to arrive?
All products as of now are for preorder. Once your order has arrived, you will be notified via email once your order has been shipped to your address via our local partner couriers.
We regularly update our preorder cut-off dates and shipment arrival dates on the top bar of our website and across our social media pages.
For orders within Metro Manila, please expect your order to arrive at an average transit time of 3 weeks upon ordering. For provincial addresses, it may take a minimum of 25 days to arrive to your address.
How do I track my order?
Items are via sea freight and estimated shipping schedule is indicated at the beginning of this page. We will message you via email or SMS once items have arrived in Manila and we have scheduled a delivery to your address. Feel free to reach out to us anytime with your order number via email at nightmarketph@gmail.com we'll update you on your order's shipping status.
Can I cancel my order?
If you wish to cancel your order, please send us an email at nightmarketph@gmail.com if the item has already been placed.
What courier do you use?
For small packages, we use Lalamove within Metro Manila and LBC for provincial addresses.
For large items such as furniture products, we use Transportify for Metro Manila addresses, and a sea freight forwarder for provincial addresses. For provincial addresses, please allow an additional 7-14 days for your order to arrive.
There may be delays in shipping due to the pandemic and there are some provincial locations wherein only LBC branch pick up is allowed. Please make sure to input your complete address to avoid any problems. We also recommend that you check with your local LBC if door to door delivery is allowed for your address. If not, you may instead address your package to the LBC branch nearest you for pickup.
For questions and clarifications regarding shipping and ETAs, kindly email us at nightmarketph@gmail.com.
Do you ship nationwide?
For small items such as homeware and food items, we deliver nationwide. For larger, bulkier items we can ship to most provinces in Visayas and Mindanao, however some areas in Greater Luzon might be unserviceable for door-to-door delivery. If you are in doubt about your delivery area, please send us an email and we'll check possible shipping options for you, or we may also opt to cancel your order.
Oolab Taiwan's ceramic tumblers features a double-layer vacuum insulation, keeping your drinks hot or cold for 12 hours. It is lightweight as well, making it easy to carry outdoors. Express your personality with Oolab 🧋🍦 🍇 🍓
All Oolab products pass SGS certification.
Dimensions:
Cup: Height 15.4cm x Diameter 9.2cm (without lid)
Cup lid: 10.1cm diameter
Straw: 24cm
Capacity: 550ml (about 600ml without lid)
Material:
Outer lid: SUS304 stainless steel / Inner lid: PP polypropylene
Cup body: SUS304 stainless steel, inner cup: processed ceramic easy-clean coating
Outer cup body: powder-coated steel
Package Contents: Second-generation large hole cup lid, waterproof silicone sleeve, cup body, Tritan transparent oblique straw
• When cleaning stainless steel, it is advisable to use a soft bottle brush and a neutral detergent diluted with warm water to clean, and do not remove the waterproof silicone sleeve on the cup lid, so as not to cause water to enter the cup lid (same as the label on the outer box of the cup) .
• Do not use bleach, metal cleaning products, or chemical rags to clean – this will damage the material of the cup body.
• It is recommended to use a toothbrush, cotton swab or sharp-edged brush to deal with the dirt in the crevice of the lid, the silicone ring on the lid and other parts.
• The silicone ring in the lid can prevent the beverage from overflowing, but it is easy to be damaged after prolonged use, so that the outer lid cannot be locked and needs to be replaced regularly.
What should I pay attention to when serving drinks?
• When serving hot drinks, it is recommended to fill them to 7-8 points, so as to avoid the hot drink overflowing and scalding when the lid is tightened.
• Do not contain strong acid products, to avoid changes in stainless steel.
• When brewing tea bags, it is recommended to pour hot water first and then put the tea bags.
• Please note that the time for containing milk, dairy products, tea, fruit juice and carbonated beverages should not be too long to avoid the deterioration of the beverages and the smell at the bottom of the cup.
•In order to prevent the generation of peculiar smell or stains, please use the special absorbent cloth for food utensils to dry the inside after cleaning, so as to ensure the stainless steel can be used for a long time.
Other considerations
• Do not collide with the cup body vigorously to avoid damage to the vacuum layer and poor thermal insulation effect.
• Do not throw the lid or body of the cup into hot water, or put it in a microwave oven, dishwasher, dishwasher, etc., or other similar electrical appliances or refrigerators, so as to avoid the lid separation and water entering due to severe temperature difference. Or damage the paint surface of the cup body.
• It is normal for the cup body and cup rim to peel off after use. Please avoid placing them in damp places or touching rough surfaces for a long time.
→ After the cup is used, returns and exchanges are not accepted. If you meet the eligibility for return and exchange and have a need for return or exchange, please keep the complete product and proof of purchase (same as the label on the outer box of the cup).
• Commodity photography will be affected by the light source and environment or the color difference of the screen, and the color of the product is mainly based on the actual product.
• There will inevitably be collisions during the delivery of goods. Those who mind or perfectionists should not place an order, so as to avoid inconvenience to both parties.
How to maintain the ceramic easy-to-clean layer
• Only use a soft sponge brush to clean the cup, do not use a steel brush/rough vegetable cloth or sharp metal stirrer, as the coating may be peeled off.
• Do not use a stainless steel straw to stir in the cup. Excessive force may cause scratches and paint peeling on the surface of the ceramic layer.
• It is not recommended to add hot water immediately after taking it out of the refrigerator, or put it in the refrigerator repeatedly after putting it in hot water. The severe temperature difference will damage the coating.
• It is recommended to drink milk, juice, coffee, lactic acid and other beverages as soon as possible and wash and dry to keep the cleanliness of the ceramic pores for a long time.
• Do not put it in the dishwasher or dishwasher. It is recommended to wipe it dry with an absorbent cloth after cleaning.
• Do not soak the cup that has just been filled with hot water directly into cold water, as the temperature changes rapidly and damages the porcelain.
• When using for the first time, it is recommended to add water into the brewed tea bag or soda powder and let it stand for 1~2 hours in the cup to remove the smell of new paint; then use warm water or neutral detergent to clean the surface. After drying and ventilating several times, the taste can be reduced.
Other considerations
• Do not collide with the body of the cup vigorously to avoid product damage and poor thermal insulation effect.
• Do not throw the lid or body of the cup into hot water, microwave ovens, dishwashers, dishwashers, refrigerators, etc., so as not to cause the two layers of the lid to separate or damage the spray paint of the cup body and enter the water.
• It is normal for the cup body and cup rim to peel off after use. Please avoid placing them in damp places or touching rough surfaces for a long time.
